Frances Baking Co LLC

Terms and Conditions 

FRANCES BAKING CO LLC: TERMS AND CONDITIONS

Booking, and Methods of Payment – We bill with Square via E-mail. A non-refundable date reservation fee of $300 must be made at the time of booking.

Balance of Payment — The balance payment is due two weeks (14 days) before the event date. It is the client’s responsibility to provide the final payment by this deadline, and we do not send a reminder. We reserve the right to cancel the order if the balance has not been received on time. No payments made to us will be refunded or transferred, and we will be under no further obligation.

Lock-Out — Once the balance payment has been submitted, the order specifications are deemed to be finalized and no further alterations may be made. This includes design modifications, and reduction (or increase) in the number of cake servings provided. It is the client’s responsibility to submit their final RSVP total no later than 21 days before the event date if you would like us to make any changes to the size (or design) of your cake. If the client chooses to submit the balance of payment earlier than 14 days before the event, the client accepts that no further changes may be made to the order and absolutely no refunds will be issued.

Cancellation Policy – The retainer payment (to secure your cake order on our calendar) is non-refundable. The payment is transferable to another event within six (6) months of our receipt of your retainer payment, entirely at our discretion and dependent on our availability. If you wish to cancel your order with us outright, we must receive notification of your intent to cancel your order in writing. If we receive an order cancellation request less than two weeks before your event date, the balance payment is non-refundable.

Fresh Flowers – If you wish to have fresh flowers arranged on your cake not provided by Frances Baking, it is your responsibility to supply the flowers (whether they are self-sourced or ordered through your event florist). In choosing to have fresh flowers arranged on your cake, you acknowledge that fresh flowers are not food products, and may be toxic or contain pesticide/herbicide residues, dirt, insects, and/or other contaminants. If we have been informed before the event date that fresh flowers will be supplied for your cake, we will arrange these flowers on your cake for you, upon our arrival on site. However, all responsibility for the freshness, color, overall condition, and cleanliness of the flowers rests with you (and/or your event florist). If the fresh flowers for your cake have not been set aside on or near the cake table (for ease of locating them upon our arrival at your venue), then we reserve the right to set up your cake without fresh flowers. The nature of our cake delivery schedule typically prevents us from staying behind at your venue to wait for the flowers/florist to arrive.

Our Obligation – We take our obligation to provide your cake very seriously. However, should an unforeseeable event occur that prevents us from fulfilling our obligation and forces us to cancel our agreement with you, we will refund your payment in full. Also, if at all possible, we will work with you to find another qualified pastry chef or local bakery to assist you with your cake, and will communicate your specifications to the new baker/designer.

Liability for Mistakes – While we make every effort to provide exactly the flavors, fillings, decorations, sizes, shapes, and colors you have requested, the creation of a wedding cake is an art and may be subject to slight variations and/or errors by the creator(s).  Decorative finishes are done by hand and are subject to the creative interpretation of our cake artists. You may provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work represented in such images. Due to the handcrafted nature of our products, we do not provide refunds or exchanges for custom orders. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after your cake has been picked up or after we have delivered your cake and departed from the venue.

Limitation of Liability – Frances Baking Co LLC will endeavor to perform its services professionally and provide the best customer experience possible. If our products or services do not meet our high standards, we may — at our discretion — offer store credit towards a future purchase. Frances Baking Co LLC’s total liability is hereby limited to amounts paid to Frances Baking Co LLC for its goods and services. Frances Baking Co LLC will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise.

Post-Setup Precautions – Once the cake assembly/setup is complete at your event venue, Frances Baking Co is not responsible for any damage to the cake other than damage that occurs as a result of improper construction/production. If your venue is outdoors, it is your responsibility to take the necessary precautions (shading, level ground, insect netting, wind protection, temperature control, etc.) to ensure that the cake remains intact beyond the initial setup. 

Photographs of Your Cake – We reserve the right to take and use our photos of your cake(s) to use for marketing and promotional purposes without compensation to you. We may also request photographs from your photographer for the same purpose, although we would credit the photographer in our marketing (if the photographer agrees thereto).

In submitting payment to Frances Baking Co LLC in any amount, the client agrees to the aforementioned Terms & Conditions.